Welcome to RealeCares.com. Customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order on RealeCares.com, you agree to the terms of this Refund & Return Policy.

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Eligibility for Returns

We accept return or replacement requests only in the following situations:

– You received the wrong product.
– You received a damaged product.
– You received a defective product.
– The product was damaged during shipping.

If your order falls under any of the above conditions, please contact us within 3 days of receiving your parcel.

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Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged if they have been opened or used:

– Face Wash
– Vitamin Cream
– Serums
– Sunblock
– Perfumes
– Hair Oil

We do not accept returns simply because of a change of mind, personal preference, or dissatisfaction after the product has been used.

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Return Conditions

To qualify for a return or replacement:

– The product must be unused.
– The product must be in its original packaging.
– All accessories, labels, and promotional items (if any) should be included.
– Proof of purchase or order confirmation may be required.

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Refund Policy

Once we receive and inspect the returned product, we will review your request.

If your claim is approved, we may:

– Issue a replacement product, or
– Provide a refund where applicable.

Refunds, if approved, will be processed using a mutually agreed method. If the order was paid through Cash on Delivery (COD), refund arrangements will be communicated by our customer support team.

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Return Shipping

If the return is due to our mistake, such as receiving the wrong or damaged product, we will guide you through the return process.

If the return does not meet the conditions of this policy, the request may be declined.

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Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible.

If you wish to cancel your order, please contact us as soon as possible after placing it.

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Refused Deliveries

If a customer refuses to accept a confirmed order without a valid reason, RealeCares.com reserves the right to refuse future orders or take appropriate action where necessary.

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Product Expectations

Our skincare and personal care products are designed for cosmetic and personal use.

Individual results may vary depending on skin type, hair type, lifestyle, and proper product usage. Product results cannot be guaranteed for every individual.

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Contact Us

If you have any questions about returns, replacements, refunds, or order issues, please contact us through the Contact Us page on RealeCares.com.

Our customer support team will review your request and respond as quickly as possible.

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Policy Updates

RealeCares.com reserves the right to modify or update this Refund & Return Policy at any time.

Any changes will be published on this page with the revised “Last Updated” date.

Thank you for shopping with RealeCares.com. We appreciate your trust and remain committed to providing quality skincare, beauty, and personal care products along with reliable customer service across Pakistan.